Priority queue

Needs attention

Everything overdue, flagged or escalated across every client, visit, medicine and incident.

Overview

Visits late or missed

Open incidents

Medication overdue

Care plans to review

Action list34 items

				Action
Eileen Hartley09:00 · 3 Beechwood Avenue, WR2 6PL	Visit missed09:00 call · No access — key safe code failed, coordinator informed.	Wrenfield	21 Oct 2026Due today	Open
Eileen HartleyFall · 3 Beechwood Avenue, WR2 6PL	Incident escalatedFall · Severe · Found on the bedroom floor at the morning call, unable to weight bear.	Wrenfield	20 Oct 20261 day overdue	Open
Eileen HartleyNitrofurantoin · 3 Beechwood Avenue, WR2 6PL	Medication overdueNitrofurantoin 50 mg · Four times daily · 1 day overdue	Wrenfield	20 Oct 20261 day overdue	Open
Hannah PriceDonepezil · 16 Oakfield Road, WR2 4QD	Medication overdueDonepezil 10 mg · Once daily at night · 1 day overdue	Wrenfield	20 Oct 20261 day overdue	Open
Ruth MasonDomiciliary · CP-1044	Care plan expiringCP-1044 · Domiciliary · 8 days overdue	Brookmere	13 Oct 20268 days overdue	Open
Orla BrennanSafeguarding · Apartment 2, Harbour View, SB1 9AB	Incident openSafeguarding · High · Concern raised about a neighbour handling the client's money.	Silverbrook	08 Oct 202613 days overdue	Open
Hannah PriceMedication error · 16 Oakfield Road, WR2 4QD	Incident openMedication error · High · Evening dose signed but not administered by the previous carer.	Wrenfield	19 Oct 20262 days overdue	Open
Eileen HartleyFluid intake · 3 Beechwood Avenue, WR2 6PL	Observation flaggedFluid intake 600ml · Below the 1500 ml target.	Wrenfield	20 Oct 20261 day overdue	Open
Clare DohertyBlood glucose · 8 Kingsway, WR3 5DH	Observation flaggedBlood glucose 12.4mmol/L · Higher than usual — recheck at the evening call.	Wrenfield	21 Oct 2026Due today	Open
Grace NkemdirimPain · Flat 3, Riverside Court, AS4 2NP	Observation flaggedPain 6/10 · Pain above the agreed threshold — GP contacted.	Ashcombe	21 Oct 2026Due today	Open
Tom BexleyCarer · CC-1004	Training expiringTraining 12 days overdue · NVQ Level 2	Brookmere	09 Oct 202612 days overdue	Open
Ruth MasonDomiciliary · CP-1044	Care plan review overdueReview 30 days overdue	Brookmere	21 Sep 202630 days overdue	Open
Ruth Mason08:00 · 9 Hillcrest Terrace, BM7 2LW	Visit late08:00 call · Second carer delayed in traffic.	Brookmere	21 Oct 2026Due today	Open
Rebook moving & handling training — Tom BexleyCare team · —	Task overdue12 days overdue · Siobhan Brennan	Office	09 Oct 202612 days overdue	Open
Hannah PriceDomiciliary · CP-1042	Care plan review overdueReview 4 days overdue	Wrenfield	17 Oct 20264 days overdue	Open
Ben TulleyRespite · CP-1046	Care plan review overdueReview 2 days overdue	Silverbrook	19 Oct 20262 days overdue	Open
Book overdue care plan review — Hannah PriceCare plan · 16 Oakfield Road, WR2 4QD	Task overdue4 days overdue · Siobhan Brennan	Wrenfield	17 Oct 20264 days overdue	Open
Complete medication error investigationIncident · 16 Oakfield Road, WR2 4QD	Task overdue2 days overdue · Rachel Mercer	Wrenfield	19 Oct 20262 days overdue	Open
Follow up hospital outcome — Eileen Hartley fallIncident · 3 Beechwood Avenue, WR2 6PL	Task overdue1 day overdue · Siobhan Brennan	Wrenfield	20 Oct 20261 day overdue	Open
Simran KaurFee · KAUR-0921	Payment overduePrivate care hours — this month · 9 days overdue	Silverbrook	12 Oct 20269 days overdue	Open
Ruth MasonInjury · 9 Hillcrest Terrace, BM7 2LW	Incident openInjury · Medium · Skin tear to the left forearm noticed during the hoist transfer.	Brookmere	17 Oct 20264 days overdue	Open
Clare DohertyFee · DOH-TOPUP	Payment overdueTop-up contribution · 1 day overdue	Wrenfield	20 Oct 20261 day overdue	Open
Ben TulleyLamotrigine · 5 Willow Lane, SB3 2FF	Medication overdueLamotrigine 100 mg · Twice daily · Due today	Silverbrook	21 Oct 2026Due today	Open
Clare DohertyMetformin · 8 Kingsway, WR3 5DH	Medication overdueMetformin 500 mg · Twice daily · Due today	Wrenfield	21 Oct 2026Due today	Open
Clare DohertyInsulin glargine · 8 Kingsway, WR3 5DH	Medication overdueInsulin glargine 18 units · Once daily at night · Due today	Wrenfield	21 Oct 2026Due today	Open
Grace NkemdirimMorphine sulfate · Flat 3, Riverside Court, AS4 2NP	Medication overdueMorphine sulfate 10 mg/5 ml · Four times daily · Due today	Ashcombe	21 Oct 2026Due today	Open
Hannah PriceAtorvastatin · 16 Oakfield Road, WR2 4QD	Medication overdueAtorvastatin 20 mg · Once daily · Due today	Wrenfield	21 Oct 2026Due today	Open
James AbbottAmlodipine · 14 Oakfield Road, WR2 4QD	Medication overdueAmlodipine 5 mg · Once daily · Due today	Wrenfield	21 Oct 2026Due today	Open
Ruth MasonFurosemide · 9 Hillcrest Terrace, BM7 2LW	Medication overdueFurosemide 40 mg · Once daily · Due today	Brookmere	21 Oct 2026Due today	Open
Samuel OkonkwoWarfarin · 22 Elm Grove, AS3 7BD	Medication overdueWarfarin As per INR · Once daily · Due today	Ashcombe	21 Oct 2026Due today	Open
Ben TulleyRespite · CP-1046	Care plan expiringCP-1046 · Respite · Due today	Silverbrook	21 Oct 2026Due today	Open
Piotr NowakOnboarding · Larch House, BM9 4YU	Client on holdOnboarding — package not started yet	Brookmere	24 Oct 2026Due in 3 days	Open
Orla BrennanOn hold · Apartment 2, Harbour View, SB1 9AB	Client on holdPackage paused — confirm restart date	Silverbrook	30 Oct 2026Due in 9 days	Open
Priya LangleyNurse · CC-1002	Training expiringTraining Due in 25 days · RGN, Wound care, Catheter care	All areas	15 Nov 2026Due in 25 days	Open

Eileen Hartley
Visit missed
Wrenfield · 3 Beechwood Avenue, WR2 6PL
09:00 call · No access — key safe code failed, coordinator informed.
21 Oct 2026 · Due todayOpen
Eileen Hartley
Incident escalated
Wrenfield · 3 Beechwood Avenue, WR2 6PL
Fall · Severe · Found on the bedroom floor at the morning call, unable to weight bear.
20 Oct 2026 · 1 day overdueOpen
Eileen Hartley
Medication overdue
Wrenfield · 3 Beechwood Avenue, WR2 6PL
Nitrofurantoin 50 mg · Four times daily · 1 day overdue
20 Oct 2026 · 1 day overdueOpen
Hannah Price
Medication overdue
Wrenfield · 16 Oakfield Road, WR2 4QD
Donepezil 10 mg · Once daily at night · 1 day overdue
20 Oct 2026 · 1 day overdueOpen
Ruth Mason
Care plan expiring
Brookmere · CP-1044
CP-1044 · Domiciliary · 8 days overdue
13 Oct 2026 · 8 days overdueOpen
Orla Brennan
Incident open
Silverbrook · Apartment 2, Harbour View, SB1 9AB
Safeguarding · High · Concern raised about a neighbour handling the client's money.
08 Oct 2026 · 13 days overdueOpen
Hannah Price
Incident open
Wrenfield · 16 Oakfield Road, WR2 4QD
Medication error · High · Evening dose signed but not administered by the previous carer.
19 Oct 2026 · 2 days overdueOpen
Eileen Hartley
Observation flagged
Wrenfield · 3 Beechwood Avenue, WR2 6PL
Fluid intake 600ml · Below the 1500 ml target.
20 Oct 2026 · 1 day overdueOpen
Clare Doherty
Observation flagged
Wrenfield · 8 Kingsway, WR3 5DH
Blood glucose 12.4mmol/L · Higher than usual — recheck at the evening call.
21 Oct 2026 · Due todayOpen
Grace Nkemdirim
Observation flagged
Ashcombe · Flat 3, Riverside Court, AS4 2NP
Pain 6/10 · Pain above the agreed threshold — GP contacted.
21 Oct 2026 · Due todayOpen
Tom Bexley
Training expiring
Brookmere · CC-1004
Training 12 days overdue · NVQ Level 2
09 Oct 2026 · 12 days overdueOpen
Ruth Mason
Care plan review overdue
Brookmere · CP-1044
Review 30 days overdue
21 Sep 2026 · 30 days overdueOpen
Ruth Mason
Visit late
Brookmere · 9 Hillcrest Terrace, BM7 2LW
08:00 call · Second carer delayed in traffic.
21 Oct 2026 · Due todayOpen
Rebook moving & handling training — Tom Bexley
Task overdue
Office · —
12 days overdue · Siobhan Brennan
09 Oct 2026 · 12 days overdueOpen
Hannah Price
Care plan review overdue
Wrenfield · CP-1042
Review 4 days overdue
17 Oct 2026 · 4 days overdueOpen
Ben Tulley
Care plan review overdue
Silverbrook · CP-1046
Review 2 days overdue
19 Oct 2026 · 2 days overdueOpen
Book overdue care plan review — Hannah Price
Task overdue
Wrenfield · 16 Oakfield Road, WR2 4QD
4 days overdue · Siobhan Brennan
17 Oct 2026 · 4 days overdueOpen
Complete medication error investigation
Task overdue
Wrenfield · 16 Oakfield Road, WR2 4QD
2 days overdue · Rachel Mercer
19 Oct 2026 · 2 days overdueOpen
Follow up hospital outcome — Eileen Hartley fall
Task overdue
Wrenfield · 3 Beechwood Avenue, WR2 6PL
1 day overdue · Siobhan Brennan
20 Oct 2026 · 1 day overdueOpen
Simran Kaur
Payment overdue
Silverbrook · KAUR-0921
Private care hours — this month · 9 days overdue
12 Oct 2026 · 9 days overdueOpen
Ruth Mason
Incident open
Brookmere · 9 Hillcrest Terrace, BM7 2LW
Injury · Medium · Skin tear to the left forearm noticed during the hoist transfer.
17 Oct 2026 · 4 days overdueOpen
Clare Doherty
Payment overdue
Wrenfield · DOH-TOPUP
Top-up contribution · 1 day overdue
20 Oct 2026 · 1 day overdueOpen
Ben Tulley
Medication overdue
Silverbrook · 5 Willow Lane, SB3 2FF
Lamotrigine 100 mg · Twice daily · Due today
21 Oct 2026 · Due todayOpen
Clare Doherty
Medication overdue
Wrenfield · 8 Kingsway, WR3 5DH
Metformin 500 mg · Twice daily · Due today
21 Oct 2026 · Due todayOpen
Clare Doherty
Medication overdue
Wrenfield · 8 Kingsway, WR3 5DH
Insulin glargine 18 units · Once daily at night · Due today
21 Oct 2026 · Due todayOpen
Grace Nkemdirim
Medication overdue
Ashcombe · Flat 3, Riverside Court, AS4 2NP
Morphine sulfate 10 mg/5 ml · Four times daily · Due today
21 Oct 2026 · Due todayOpen
Hannah Price
Medication overdue
Wrenfield · 16 Oakfield Road, WR2 4QD
Atorvastatin 20 mg · Once daily · Due today
21 Oct 2026 · Due todayOpen
James Abbott
Medication overdue
Wrenfield · 14 Oakfield Road, WR2 4QD
Amlodipine 5 mg · Once daily · Due today
21 Oct 2026 · Due todayOpen
Ruth Mason
Medication overdue
Brookmere · 9 Hillcrest Terrace, BM7 2LW
Furosemide 40 mg · Once daily · Due today
21 Oct 2026 · Due todayOpen
Samuel Okonkwo
Medication overdue
Ashcombe · 22 Elm Grove, AS3 7BD
Warfarin As per INR · Once daily · Due today
21 Oct 2026 · Due todayOpen
Ben Tulley
Care plan expiring
Silverbrook · CP-1046
CP-1046 · Respite · Due today
21 Oct 2026 · Due todayOpen
Piotr Nowak
Client on hold
Brookmere · Larch House, BM9 4YU
Onboarding — package not started yet
24 Oct 2026 · Due in 3 daysOpen
Orla Brennan
Client on hold
Silverbrook · Apartment 2, Harbour View, SB1 9AB
Package paused — confirm restart date
30 Oct 2026 · Due in 9 daysOpen
Priya Langley
Training expiring
All areas · CC-1002
Training Due in 25 days · RGN, Wound care, Catheter care
15 Nov 2026 · Due in 25 daysOpen